Cancellation policy 2018/2019
We understand that booking a room in student accommodation can be a big decision. We also know that your personal circumstances may change unexpectedly prior to you moving into your new accommodation.
This Policy sets out the process for requesting a cancellation.
Right to cancel
If you have not viewed the apartment prior to sign the contract, you may cancel according to § 355 German Civil Code [Bürgerliches Gesetzbuch, “BGB”].
You have the right to revoke your agreement with us within fourteen days without stating any reasons. The cancellation period is fourteen days starting on the contract’s date of conclusion.
To do so, please inform us about your decision to cancel in writing (e.g. a letter sent by regular mail, a telefax or email) to Uninest Germany GmbH, Friedrichstraße 2-6, 60323 Frankfurt am Main. We provide a draft cancellation form for this purpose, but this is not required.
In order to comply with the cancellation deadline, simply send the notification about exercising the right to cancel within the cancellation period.
What happens if I cancel?
If you cancel this agreement, we will repay to you all payments which we have received from you without undue delay and at the latest within fourteen days after the date on which we have received the notification about your cancellation. We will use the same means of payment for this repayment which you use for the original transaction unless you expressly agree otherwise with us; we won’t charge you any fees with regard to this repayment.
If you have demanded that the grant of use for compensation should begin during the cancellation period, you must pay us a reasonable amount which corresponds to that portion of the grant of use of the apartment already provided up to the point in time when you inform us about the exercise of the cancellation right for this agreement compared to the total amount of the grant of use for compensation contemplated under this agreement.